Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow us to recognize your device and store some information about your preferences or past actions on our travel management platform.

This Cookie Policy explains how Trip Keskus ("we," "our," or "us") uses cookies and similar technologies when you visit our website or use our services.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• User authentication and account access
• Security features and fraud prevention
• Shopping cart and payment processing
• Load balancing and website performance
• Remembering your privacy preferences

Legal basis: These cookies are essential for the legitimate operation of our website and cannot be disabled.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information:

• Number of visitors and page views
• Time spent on different pages
• Which pages are most popular
• Error messages and loading times
• User journey and navigation patterns

Third-party services we use:

• Google Analytics: Website traffic analysis
• Hotjar: User behavior and heatmap analysis
• Mixpanel: Product analytics and user engagement

Legal basis: Your consent, which you can withdraw at any time.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Language and region preferences
• User interface customizations
• Recently viewed itineraries
• Form auto-completion
• Chat widget preferences

Legal basis: Your consent and our legitimate interest in providing enhanced user experience.

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Targeted advertising based on interests
• Retargeting campaigns
• Social media integration
• Conversion tracking
• A/B testing for marketing campaigns

Third-party advertising partners:

• Google Ads: Search and display advertising
• Facebook Pixel: Social media advertising
• LinkedIn Insight Tag: Professional network advertising
• Twitter Ads: Social media marketing

Legal basis: Your explicit consent, which you can withdraw at any time.

3. Cookie Duration

Cookies can be either session cookies or persistent cookies:

3.1 Session Cookies

These are temporary cookies that are deleted when you close your browser. They help maintain your session while navigating our website.

3.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. Our persistent cookies typically last:

• Authentication cookies: 30 days
• Preference cookies: 1 year
• Analytics cookies: 2 years
• Marketing cookies: 90 days to 2 years

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We work with the following trusted partners:

5. Managing Your Cookie Preferences

5.1 Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by category
• Change your preferences at any time

5.2 Browser Settings

You can also control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: Google Analytics Opt-out
• Google Ads: Google Ad Settings
• Facebook: Facebook Ad Preferences
• Industry Opt-out: Digital Advertising Alliance

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last updated" date at the top of this policy and notify you through our website or by email if the changes are significant.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: